First of all, we want you to be happy with your purchase! If for any reasons you are not, we want to make it right and we’ll be happy to provide you with our return/exchange service.
For all items purchased from us the following conditions apply:
You may withdraw from the Sales Agreement within 14 days of delivery without giving us any reason. This means from the moment you received your purchase you have 14 days to return or exchange it. Please contact us immediately if you need to return something. Once 14 days have gone by, unfortunately we can’t offer you you a refund or exchange.
Please note that the goods are your responsibility until they are returned to KAJO Jewels. We will not issue a refund on item/s that are not received or are lost in transit. We recommend returning items through traceable mail, as any returned items that are not received by KAJO Jewels will not be issued a refund. The cost of return shipping is at the customer’s expense and is non-refundable.