FAQs

ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I create an account and order?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal data.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.3 I have problems adding items to my shopping cart - why?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

1.4 I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.5 I have multiple discount codes - can I use them all?

You may only use one promo code per order. If you have two valid KAJO Jewels promo codes, please choose the one you want to use more.

1.6 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

KAJO JEWELRY

2.1 How should I take care of my Jewels?

To preserve the colour of each item, try and to avoid any exposure to moisture, sweat, oils and lotions. Always remove each piece prior to showering, swimming and exercising!Avoid contact with cosmetics, deodorants, perfumes. When handling each piece always ensure hands are dry, clean and free from any dirt.

2.2 How to store my collection?

We strongly recommend to use our iconic KAJO pouch to store your jewels in a dry and dust-free space! They come with every order and will vary with each drop – the first line is white linen!

2.3 I lost an earring! Can I buy a single one?

We totally sympathize. It happens to the best of us. We don’t generally sell our earrings other than in pairs, but still if this happens to you, reach out to us and we’ll do our best to help you!

2.4 What materials are KAJO earrings made of?

All earrings from the Golden Collection are made of metal alloys, mainly zinc and copper, and covered with a thin, outer layer of gold! We test them for the presence of nickel and cobalt and they are free from these allergens!Earrings from the Naturals and Sea + White Collection are made of metal stud and acrylic segments. Some of our products are made of liquid acrylic, which is why each earring is unique and slightly different in texture and color from the others. Voila!

2.5 What's the story behind KAJO Jewelry?

KAJO Jewels is all about providing you with fashionable and practical, everyday jewelry for a fair price. We are not designers ourselves, but we’ve always loved jewellry and we’re absolute professionals when it comes to searching for the most beautiful models, testing, adjusting and delivering them to you. We carefully evaluate each pair of earrings before we put it in our online store. Why? Because we know that quality and design are so important to you!

The idea behind brand came from our fascination with unique, original jewelry. The models available in big retail chains were giving us creeps – beautiful earrings turned out to be so heavy and uncomfortably that after an hour of wearing them our ears were totally dead. When creating KAJO Jewels, we had three values in mind – fashionable design, good quality and an affordable price.

Wanna see for yourself! Browse our current collection here.